Frequently Asked Questions
Everything you need to know about your beauty orders and our iconic formulas.
What is the status of my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can also monitor your order status by logging into your account on our website.
Are Anastasia Beverly Hills products cruelty-free?
Yes, Anastasia Beverly Hills is a 100% cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to test on our behalf.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our official website. Items must be in new or gently used condition to qualify for a refund.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your shipping address.
How do I find the right brow shade for me?
We recommend matching your brow product to your hair's undertone. You can use our online Shade Finder tool or consult our digital brow guides to find your perfect match.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay for eligible orders.